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Balancing Your Health

Policies

Respecting each other's time

Scheduling:

Missed Appointments

When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.

Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are costly for us and prevent us from catering to other clients.

We do understand that sometimes "Life happens", and appointments need to be changed.

That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.

Cancellations

In the event that you are unable to keep your scheduled appointment with us, please contact us by phone or email or text message at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied. And 50% of the service fee will be applied if less than 24 hour notice is provided to cancel or reschedule an appointment.

Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions.

Respecting your privacy is important to us; we am committed to safeguarding your privacy online.This privacy policy is posted to help you understand how your personal information will be treated when you use our services. This policy may change from time to time, so please check back periodically.

Information collected via this website is limited to what we need to provide you with the best possible service available anywhere. It will not be sold, or rented to any individual, group, corporation or agency. Release of your information occurs only when we have your consent; or when it is required to deliver a requested service to you; or where we are required or permitted to do so by law.

Privacy:

Information Automatically Collected

Like other websites, this one automatically gathers anonymous information about you such as your Internet address, the date and the time you visited the site, and the pages you viewed. This information is collected specifically to better understand how this website is being used and to improve its effectiveness.

Email Address and Contact Information

When you send an e-mail or when you request an appointment with us, we acquire your email address.  We use your email address to acknowledge your appointment request and/or reply to your questions, and may store your communication and our reply in order to provide you with a high level of client support.

We may also use contact information collected on this website to contact and correspond with you regarding the services that you requested and other related services we may offer.

Protecting Information

We protect your information with appropriate safeguards and security measures and retain your information only for the time it is required for the stated purposes. Only those involved in processing data have access to this information.